Who i am
Hello! I'm Anastasiia, a 28-year-old Multilingual Content Specialist with a Bachelor's degree in English and French translation. Possessing a keen eye for detail and a passion for languages, I excel in creating, editing, and translating engaging content tailored to address the needs of your customers and uncover the essence of your brand.
With over 8 years of experience, I've honed my skills in crafting customer-centric content—from FAQ pages to user guides—in a human and user-friendly language. I firmly believe that empathy for the customer experience should be at the core of content creation. In every project, my goal is to elevate the customer as the hero of your content, showcasing how your products and services positively impact their lives and why they matter.
Proficient in English and French, I'm committed to delivering high-quality content that resonates with your audience. I'm excited to collaborate on your projects, bringing your company's true story to life and contributing to your success.
CS Team leader, 2017
Project manager, 2018-2019
AddsalesForce (Vinted marketplace)
As the Team Leader and Project Manager of the French Customer Support Team at "Vinted" online marketplace, I wear many hats. Beyond overseeing team operations, my work involves reviewing the FAQ and knowledge base to ensure comprehensive coverage in both English and French. I assess language proficiency, craft training materials for new hires, and brainstorm innovative processes to enhance customer experience. Additionally, I'm constantly updating internal guides and pre-written responses, and conducting monthly quality evaluations to maintain consistency in grammar, spelling, tone, and style across team communications.
Learning and Development Manager, 2020
WiserBrand (1StopBedrooms Inc.)
As the Learning and Development Manager at WiserBrand for 1StopBedrooms Inc., I participated in a short-term project to support the customer service department. My responsibilities included gathering and analyzing information about our partner, 1StopBedrooms Inc. Using this data, I developed training materials and learning guides to enable the team to work autonomously in the future.
CS Team leader, 2021-2023
upclick (Avanquest software developer)
As the Customer Service Team Lead at Upclick, an international e-commerce company, my role encompasses various responsibilities. In addition to leading the team, I focus on creating engaging content for various communication channels, including mailings, and advertising campaigns, in both English and French. I also play a key role in implementing new processes and developing materials such as pre-written responses, and internal guides. Ensuring accessibility for all team members, I oversee the translation of these materials from English to French. Furthermore, I contribute to the production of FAQ pages and knowledge base content for different product ranges, translating them into French to better serve our French-speaking users. Additionally, I develop instructional articles on software usage to meet the needs of our diverse user base.
V. N. Karazin Kharkiv National University, 2013-2017
Bachelor's Degree in Philology
Professional qualification: Translator of the French and English languages
During my university years, I had lots of specialized courses for specific translation areas, like literary, business, political, legal, and technical translations. I completed all of them with merit. Additionally, I participated in a literary university translation project where I translated a novel by a French author into my native Ukrainian language.
American pronunciation course
‘English with Mary’ School, 2023
Certificate of Completion with Merit
Hacking CAE/CPE Writing course
‘Grade Education Centre’, 2023
Certificate of Completion
Language skills
- Native Ukrainian
- Fluent English (Cambridge English: Advanced practice test completed with success)
- Fluent French (DELF B2 Certification - 2016)
- Native Russian
*Due to the ongoing war in Ukraine, I do not work with Russian. However, I can translate from Russian to Ukrainian, English, and French for non-Russian audiences.
Attention to Detail
I have a meticulous approach to reviewing text for accuracy and consistency.
Adaptability
I am flexible and able to work with different writing styles, tones, and subject matters.
Time Management
I effectively prioritize tasks and meet deadlines.
Communication Skills
I clearly convey ideas and information in written form, and value feedback.
Problem-solving
I identify and resolve issues or challenges that arise during the writing, translating, or proofreading process.
Cultural Sensitivity
I understand and respect cultural nuances and differences, particularly important for accurately conveying meaning.
Collaboration
I work effectively with clients, editors, and other team members to achieve shared goals.
Creativity
I generate engaging content by thinking outside the box.
Research Skills
I gather and analyze information from various sources to produce well-informed and accurate content.
Continuous Learning
I stay updated on lexicon trends to enhance my language skills and remain relevant in the field.
- Excellent writing skills in English, French, and Ukrainian, including grammar, spelling, punctuation, and style
- Cultural competency and understanding of cultural nuances
- Terminology management and glossary creation
- Research skills to gather information and facts for writing, and to verify terminology and context
- Ability to write for different formats (e.g., blog posts, articles, social media posts, how-to instructions, mailings, advertising campaigns, manuals, and technical documentation)
- Proficiency in producing engaging content without relying on ChatGPT, complemented by adept utilization of the tool to enhance work effectiveness.
- Competence in developing technical and procedural documentation presented in user-friendly language
- Capability to independently test software, applications, or other services from the user perspective before creating technical documentation
- Familiarity with file conversion tools (Soda PDF)
- Competence in using online collaboration platforms for remote teamwork (Slack, Microsoft Teams, Google Workspace, Zoom, Jira)
- Proficiency in content management systems (Confluence)
- Ability to use graphic design software for creating visual content (Canva)
- Understanding of OCR software for proofreading scanned documents
- Competence in using project management software for tracking tasks and deadlines (Jira, ClickUp)
- Ability to use file comparison tools for identifying changes between document versions (Microsoft Word's Track Changes, DiffChecker)
- Familiarity with CRM systems
Translation, proofreading, and localization services
- Translation services in English, French, and Ukrainian, covering all language combinations
- Translation and localization of websites and applications
- Translation of various content types, including articles, blog posts, knowledge bases, help centers, mailings, manuals, user guides, books, and more
- Proofreading and editing of translated content to ensure accuracy, clarity, and coherence
Content Creation
- Creating content for knowledge bases, help centers, and FAQ sections for websites in English and French
- Developing engaging text content for homepages, landing pages, and marketing materials
- Writing marketing texts for mailings, advertisements, and promotional campaigns
- Crafting articles and blog posts across multiple topics and industries
- Copywriting and rewriting services
- Crafting visually appealing portfolio stories using Canva
- Writing service/product descriptions
Technical Documentation
- Creating user-friendly technical and procedural documentation
- Developing user guides, manuals, and how-to instructions on software and application usage, including troubleshooting guides, from the user's perspective
- Conducting independent software and application testing before documentation creation
Training Materials
- Crafting informative presentations with clear and comprehensive content
- Creating pre-written responses to streamline internal and external communications
- Developing comprehensive learning guides and procedural documentation
- Creating dynamic training materials utilizing various instructional methods, including texts, flowcharts, and tables
- Writing informative learning articles for internal knowledge bases
- Developing pre-written responses and troubleshooting guides
- Creating articles for the knowledge base, in English and French
- PCHELPSOFT How-To Article Example
- pre-written responses for PC HelpSoft Software, Including French Translation
I had a great experience of working with Anastasiia. Her ability to think outside the box to cover customers' needs has been crucial in her position and led to constant improvement of CS team operations. Her dedication to clear communication in person as well as while creating content has contributed to our success.
Jelizaveta Vasilevskaya
head of customer care department at vinted
It was a great pleasure to meet Nastia and to work with her during the past years! Her professionalism and expertise in leading the team and creating content have been evident in her work. I would for sure collaborate with her again in the future!
Juste Gud-Stankevicé
vendor manager at vinted
Anastasiia's expertise in translation and content creation has greatly enhanced the experience of our French-speaking customers as well as new hires. Her dedication to delivering high-quality work and her ability to meet tight deadlines make her a valuable asset to any team.
Caroline Goldie
manager of content development at vinted
Anastasiia's creativity and linguistic skills have been instrumental in crafting training materials and guides for our team. Her talent for creating technical documentation in a human language has greatly improved our training process. Thank you, Nastia, for the great job!
Michael Podolsky
chief executive officer at wiserbrand
As I am a QA and content manager, we had lots of conversations related to improving the quality of Anastasiia's team and knowledge base for our employees and users. During such conversations, Anastasiia was always open to any feedback and was oriented toward finding solutions as fast as possible. In every task she had, she was making sure to keep the customer satisfied and taught her team to do the same. I enjoyed working with her!
Claudia Chonière
quality assurance and content department supervisor at Avanquest
Nastia is a reliable and responsible person. She adapts well to ongoing changes. She is able to multitask, always is interested in learning something new. She is a great leader and a team player who can show empathy towards her colleagues and customers. Her ability to feel customers' needs and to help them in any case has been key in improving our users' experience.
Maryna Slashchova
Customer service supervisor at Avanquest
anastasiiaslinguisticpalette@gmail.com
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Let's paint your project with a vibrant linguistic palette together!